Kerri Siatiras

"So you've rolled out your EDRMS - Now What?
Presenter(s): Kerri Siatiras, SWIM Ltd
Air Date: 5/20/2009
Length: 42 Minutes 15 Seconds

 

GOVIS - Civic 2 - Day 1 - 3.30pm Session

If we accept that government should be user centered, does the same apply to our implementation of EDRM Systems and related technologies?

During this session attendees will be able to learn from the experience of SWIM Ltd, who have been involved in the IM field for many years.

The session will cover:
• Keeping up user interest, the importance of good communications.
• The role of monitoring and reporting.
• Bringing on new users and maintaining the skills of the existing user base with refresher training.
• How to deal with those folk who don’t want to use it.
• Managing the roll out of enhancements.
• The role of the Create and Maintain Standard.

Key learning points:
1. How to work with EDRMS users to maintain interest in and use of the system.
2. How to deal with overcoming user resistance.
3. How the Create and Maintain Standard can be utilised to support good EDRMS use.

http://richmedia.govis.org.nz/govis/viewer/?peid=6cc91e30-8ec8-4da5-ab1f-6aeab98244ca

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