Wilbert Goossens

Experience with an On-Line Vision & Values Forum
Presenter(s): Wilbert Goossens - Department of Labour, Olwyn Crutchley - Department of Labour
Air Date: 5/22/2009
Length: 42 Minutes 34 Seconds

GOVIS 2009 - Civic 2 - Day 3 - Session 2

In August last year the Department of Labour engaged its Workforce to develop a Departmental Vision and a set of Value statements using the Department’s Intranet. The approach aimed to achieve a new level of
meaningful engagement and generate Department wide agreement as to how we will work, and why we work here. In doing so it demonstrated the use of innovative business process and technologies to meet this business objective.

Over a period of 48 hours the Department’s international workforce was given the opportunity to enter the discussion, partake, go home and think about it, and partake a second time. Access was provided to the Department’s Immigration offices overseas. The on-line discussions involved multiple threads recording input and comments from multiple users.

This presentation will examine how the Department went about it, what technology was used, the business and management challenges and what the result was.

Key learning points:
1. The challenge was to get staff engagement across a highly distributed and diverse organisation in a cost effective and innovative way.
2. The challenge was met with the use of forum technology via the Department’s Intranet in the form of a “jam” over an intensive (48 hour) period.
3. It succeeded in engaging a large number of staff and produced lively and interesting discussions that helped move the organisation towards forming a cohesive vision and set of values.

http://richmedia.govis.org.nz/govis/viewer/?peid=1814970e-0e18-4769-a539-0173e50bf61a

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